Comments on: Franchisors: Franchisees Must Be Treated Equally? Franchisees: Customers Must Be Treated Equally? Someone’s Talking Nonsense! http://www.franchisemastermind.com/franchisors-franchisees-must-be-treated-equally-franchisees-customers-must-be-treated-equally-someones-talking-nonsense Collaborating to build more satisfying and profitable businesses Mon, 23 Jan 2012 06:57:23 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: tinagleisner http://www.franchisemastermind.com/franchisors-franchisees-must-be-treated-equally-franchisees-customers-must-be-treated-equally-someones-talking-nonsense#comment-1706 tinagleisner Tue, 19 Jul 2011 22:14:38 +0000 http://www.franchisemastermind.com/?p=752#comment-1706 I agree that you want to clearly show your best customers that you appreciate their business but as a franchisee, there should also be consistency in how the basics are handled versus nit picking people to push them out the door which my franchisor is now trying to do. I quickly learned they're totally focused on selling franchises & collecting royalties, and not to expect any support - there isn't any. After 8 years they now decide I'm violating my agreement by not getting approval for my marketing collateral ... really, but they're not demanding same of anyone else and that isn't fair! I agree that you want to clearly show your best customers that you appreciate their business but as a franchisee, there should also be consistency in how the basics are handled versus nit picking people to push them out the door which my franchisor is now trying to do. I quickly learned they’re totally focused on selling franchises & collecting royalties, and not to expect any support – there isn’t any. After 8 years they now decide I’m violating my agreement by not getting approval for my marketing collateral … really, but they’re not demanding same of anyone else and that isn’t fair!

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